Telemedicine E-visits offered at Bodies in Balance PT

Bodies in Balance Physical Therapy is dedicated to providing care when you are unable to come into the clinic. Why do an E-visit? There are circumstances ( such as the Covid-19 outbreak ) where social distancing may prohibit you from attending a traditional PT clinic. E-visits through Telemedicine will prevent a delay your rehab progression and are covered by both Medicare and through BCBS/ Aetna and Optum/ United Healthcare plans via your typical PT coverage. Co-payment and coinsurance will apply as with your outpatient PT coverage per your health insurance plan. We will also be offering Self Pay options of $20/ 20 min. session , $30 for 30 min. session, $40 for 40 min session

Here are some suggestions on how to get the most our of your e-visit with us:

Equipment needs:

  • Laptop, iPad, computer tablet or phone with a working camera & microphone
  • Ability to use either : Apple FaceTime or Skype for communication. Your therapist and you will establish which method of communication will be used depending on what you have available prior to your appointment
  • Have any exercise equipment that you may be using with your PT program ready by you ( i.e: theraband, hand weights).
  • If you are a balance patient, please have an upright chair available to perform exercise if possible

How to make the most of your visit:

  • Have your therapy questions listed out prior to your appointment
  • Have your computer/ phone/ tablet screen set up in an area where you can move easily and in ideally in a quiet environment
  • If you will be needing help from a family remember, please be sure to have them available during the time of your appointment
  • Practice with your Face time or Skype in advance
  • Please wear appropriate clothing and shoes so that the therapist may easily be able to see the body part in question (i.e; shoulder neck patients for female please have a camisole, skinny strapped top so that the neck and shoulders are visible; knee patients who'll wear shorts

What to expect the day of your visit:

  • You will have received text message reminder of your appointment the day prior to your appointment
  • Be ready for you visit 3 minutes prior to assure that you get your login/ video call.
  • You will be seen virtually by your Bodies in Balance Physical Therapist. The therapist will be assess your through subjective questions and also movement assessment via video… be prepared to move during the session. The therapist will have access to your electronic medical record chart your visit as we would a typical outpatient PT visit. The therapist can send you educational material regarding your condition, video links and also establish and update a personalized home exercise program during your visit.

To request an appointment please call or text:

(910) 398-6301 for Wilmington Oleander Dr. clinic

(910) 398-6301 for the Northchase/ Hudson Rose clinic

(910) 821-3377 for the Hampstead clinic

Connecting to Telemedicine via Skype or Face time


  1. Go to and select “Downloads” from the menu toward the top of the screen.
  2. Click “Get Skype for Mac” – this will prompt a pop-up of the download to appear at the bottom of the browser window. If your Mac asks you where you’d like to save the download file, save it somewhere you’ll be able to reach, like your desktop.
  3. Once the file finishes downloading, click that pop-up, or double-click the download file you saved – another window will open.
  4. As instructed, drag the Skype icon over to your Applications folder.
  5. After that, you’ll see another window open, this time showing you the download process. When it’s completed, you should see a Skype icon appear on your desktop, and in your Applications folder.
  6. Double-click on that icon and Skype will open.

Watch these videos to learn more: